Welcome to our Web Maintenance Service by Permalink Group. This website is owned and operated by Permalink, S.A.S a Digital Agency Company based in Colombia. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of August 15, 2014.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Acceptance Of Terms

The web pages available at permalinkgroup.com and all linked pages (“Site”), are owned and operated by Permalink, S.A.S. (“Permalink Group”) and is accessed by you under the Terms of Use described below (“Terms”).

Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy policy, governs our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site.

Description Of Service

The Site is an online service offering maintenance packages to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content Permalink Group makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.

Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of Permalink Group. Permalink Group reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.

Permalink Group service does not support multi-site WordPress installations.

Registration

As a condition to using Services, you are required to open an account with Permalink Group and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Permalink Group account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your Permalink Group account.

Services are available only to individuals who are at least 18 years old.

Release And Indemnity

You hereby expressly and irrevocably release and forever discharge Permalink Group, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.

You hereby agree to indemnify and hold harmless Permalink Group, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or Permalink Group Username and password, or (iii) any violation of any rights of a third party.

Limitation Of Liability

In no event shall Permalink Group be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.

Intellectual Property

Permalink Group, permalinkgroup.com and other Permalink S.A.S graphics, logos, designs, page headers, button icons, scripts, and service names are intellectual property of Permalink Group. Permalink Group’s intellectual property may not be used in connection with any product or service without the prior written consent of Permalink Group. The images and icons available in the Permalink Group Press Kit may used by partners and third party sites in connection with providing appropriate links to the Permalink Group Site.

Free consulting via email Requests & Monthly Support Time

Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please e-mail support@permalinkgroup.com.

Each request is subject to a maximum of 30 minutes of development. The effort required for development is exclusively determined by our Managed Services Team (MST). Developer support and customization hours is billed at an additional $40.00 per hour, per request.

Up to 24 hours response time on non-emergency requests. Requests are subject to approval by assigned agent or Permalink Group management. Emergency or rush requests may be subject to a rush surcharge of $50/hour.

Nature of Requests

Requests should fall within the following categories.

If you’re unsure about the whether or not a request meets these criteria, submit it as a email consulting to our support email support@permalinkgroup.com and we will either accept the request or deny the request based on managerial approval.

Examples of requests not meeting approval for monthly Maintenance Plan ($99/month):

Termination & Cancellation

Cancellation can occur at anytime after your first 3 months (90 days) of service. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.

Permalink Group may terminate or suspend any and all Services and/or your Permalink Group account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Permalink Group account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

You can contact us through the contact page or support area to issue a termination request.

Change

Permalink Group reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Permalink Group will notify you by posting an announcement on the site. What constitutes a material change will be determined at Permalink Group’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.

Contact Information

If you have any questions or comments about these our Terms of Service as outlined above, please get in touch!